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Device Encryption Support issue

‎02-26-2020 09:16 AM

Product: 24-g214
Operating System: Microsoft Windows 10 (64-bit)

Help needed, please.  I don't know if this is an HP issue or a Windows issue, but....

 

I have an HP All-in-One desktop PC (product name 24-g214), running Win 10 Home edition (64-bit).  I am trying to determine if Device Encryption Support is available on this PC. 

 

Under System Info, Device Encryption Support shows:  Reasons for failed automatic device encryption:  Hardware Security Test Interface failed and device is not Modern Standby.

 

What exactly does this mean and how do I fix the Hardware Security Test Interface failure and make the device "Modern Standby"?

Thanks

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Message 2 of 2
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HP Recommended

Device Encryption Support issue

‎02-28-2020 01:06 PM

@jbhtrh

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Are you using BitLocker Drive Encryption?
  • Could you please share the picture of the error screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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