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- HP Community
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- Re: Device Encryption Support issue

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02-26-2020 09:16 AM
Help needed, please. I don't know if this is an HP issue or a Windows issue, but....
I have an HP All-in-One desktop PC (product name 24-g214), running Win 10 Home edition (64-bit). I am trying to determine if Device Encryption Support is available on this PC.
Under System Info, Device Encryption Support shows: Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not Modern Standby.
What exactly does this mean and how do I fix the Hardware Security Test Interface failure and make the device "Modern Standby"?
Thanks
02-28-2020 01:06 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Are you using BitLocker Drive Encryption?
- Could you please share the picture of the error screen?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee