cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
jbhtrh
New member
3 1 0 0
Message 1 of 2
299
Flag Post

Device Encryption Support issue

‎02-26-2020 09:16 AM

HP Recommended
Product: 24-g214
Operating System: Microsoft Windows 10 (64-bit)

Help needed, please.  I don't know if this is an HP issue or a Windows issue, but....

 

I have an HP All-in-One desktop PC (product name 24-g214), running Win 10 Home edition (64-bit).  I am trying to determine if Device Encryption Support is available on this PC. 

 

Under System Info, Device Encryption Support shows:  Reasons for failed automatic device encryption:  Hardware Security Test Interface failed and device is not Modern Standby.

 

What exactly does this mean and how do I fix the Hardware Security Test Interface failure and make the device "Modern Standby"?

Thanks

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,547
Message 2 of 2
Flag Post

‎02-28-2020 01:06 PM

HP Recommended

@jbhtrh

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Are you using BitLocker Drive Encryption?
  • Could you please share the picture of the error screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation