Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post

Device Encryption Support issue

HP Recommended
Microsoft Windows 10 (64-bit)

Help needed, please.  I don't know if this is an HP issue or a Windows issue, but....


I have an HP All-in-One desktop PC (product name 24-g214), running Win 10 Home edition (64-bit).  I am trying to determine if Device Encryption Support is available on this PC. 


Under System Info, Device Encryption Support shows:  Reasons for failed automatic device encryption:  Hardware Security Test Interface failed and device is not Modern Standby.


What exactly does this mean and how do I fix the Hardware Security Test Interface failure and make the device "Modern Standby"?


HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Are you using BitLocker Drive Encryption?
  • Could you please share the picture of the error screen?

Keep me posted for further assistance.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation