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‎09-28-2024 01:49 AM

HP Recommended
Product: Hp all in one pc 22 , c0019il
Operating System: Microsoft Windows 10 (32-bit)

after updating the hp firmware, my bios was opened and there was a update after my password was given, after the update the pc shut down and it's now stuck on the press esc for startup menu, any of the normal keys don't work, when tried to enter bios recovery it didn't work the first few times kept restarting to the same screen, then it beeped 6 times and I was stuck in this again. Finnaly after like 2 hours it again beeped 8 times but then it returned to the same screens . I tried this 5 times and it still came to the same screen, I even tried hard resetting but nothing works and I am still stuck on it.. i have tried everything but this is the only screen that opens. When I try to turn it on it just show the press esc key for startup menu screen and then restart the first time I turn it on onto the same screen.

3 REPLIES 3

‎09-29-2024 06:23 AM - edited ‎09-29-2024 08:57 AM

HP Recommended

Greetings @Gyokui_ 

 

Welcome to the HP Forum.

 

Your problem description sounds like a possible failed BIOS update. The PC needs to have: video and active USB function for a successful USB BIOS recovery.

 

This error can sometimes be fixed by downloading a recent BIOS update on a second PC. Run the BIOS update on the second PC to create a bootable USB BIOS recovery stick.

 

Connect this USB stick to your PC. The BIOS recovery process should start when you start the PC.

 

Unfortunately, I tried to create the USB recovery stick, using the latest BIOS update for your MB, on my PC with no success.

 

This result was not expected. HP has been including the USB BIOS recovery option in BIOS updates since early 2023. 

 

See if you have any luck on a second PC. The latest BIOS update for your PC's MB is Here.

 

The BIOS may have to be flashed by a local PC Tech if you cannot create the HP USB BIOS recovery flash drive. The Tech would need the BIOS update at the above link.

 

Regards

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‎10-03-2024 04:04 AM

HP Recommended

Hello, this is my other account, I have successfully created a bios recovery but it doesn't activate even when the device is started, the usb works fine. Ive even tried windows b power again but nothing works, the drive took me some time to make as my only windows computer is this one, and now it isn't working 

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‎10-03-2024 05:51 AM

HP Recommended

Greetings @Gyokui_ 

 

Sorry to see you can't recover the BIOS.

 

A local PC Tech might be able to do this or contact HP Support for factory service.

 

Regards

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