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Victus by HP 15L Gaming Desktop PC TG02-0000i (491A7AV)

HGood morning: can I please know where to download the drivers for rapid storege intel to format the disk because I have a virus that doesn't allow me to open the store and has deleted all the restore points. Thank

1 REPLY 1
HP Recommended

Hi:

 

I have zipped up and attached below, the Intel storage controller drivers that I hope work for Windows to find the hard drive.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

 

You can also use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you have to use the utility on another PC, you will need to enter the notebook's product number in the tool's search window in order to proceed to make the recovery media. 

 

The PC's product number is:  678K0EA#ABZ

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