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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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01-03-2020 08:44 AM
@MikeW7 Welcome to HP Community!
Can you explain the issue in detail?
If possible share the picture or screenshot of the E memory block.
Keep us posted,
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01-05-2020 08:27 AM
I am not very computer literate but I am advised that-
"The drive is a physical one not a memory portion. There may be a BIOS error which meant the hard drive is not recognised."
Certainly there is a block of memory missing of probably 3 TB
The computer seems to be working well except for a long booting time of some 5 minutes but this may be nothing to do with the other problem.
01-05-2020 09:59 AM
I'd suggest try updating the computer and check -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Asmita
I am an HP Employee