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MikeW7
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E Memory

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ENVY PHOENIX
Microsoft Windows 10 (64-bit)

I seem to have lost my E Memory block - any suggestions please.

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praveen196
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@MikeW7 Welcome to HP Community!

 

Can you explain the issue in detail?

 

If possible share the picture or screenshot of the E memory block.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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MikeW7
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I am not very computer literate but I am advised that-

"The drive is a physical one not a memory portion. There may be a BIOS error which meant the hard drive is not recognised."

 

Certainly there is a block of memory missing  of probably 3 TB

The computer seems to be working well except for a long booting time of some 5 minutes but this may be nothing to do with the other problem.

 

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asmita6658
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@MikeW7

 

I'd suggest try updating the computer and check -

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Asmita
I am an HP Employee

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