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- Enter in Bios when keyboard and usb in off HP All-in-One 24-...

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07-11-2020 09:33 AM
Product: H9JX9B
Operating System: Microsoft Windows 10 (64-bit)
Hi, have a problem on enter in Bios to activate a secure usb OFF in Secure usb ON...
PC turn on but keyboard and another usb device don't work and not can enter in Bios to reactivate function
how can ?
model with touchscreen HP All-in-One 24-f0000nl
1 REPLY 1
07-12-2020 06:21 PM - edited 07-12-2020 06:27 PM
Please perform a Hard Reset and see if your keyboard and mouse work:
- Turn off the computer.
- Disconnect all peripheral devices and remove all USB devices and media cards.
- Disconnect the AC power adapter.
- Press and hold the power button for at least 15 seconds.
- Reconnect the AC power adapter.
- Turn on the computer.
- Plug the mouse and keyboard in and restart the computer, entering bios.
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