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Stewabacca86
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Message 1 of 2
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Envy 23 Smart Drive Error

HP Recommended
Envy 23

Every time I turn on the computer I receive the dreaded blue screen.  This blue screen is telling me I have a Smart Drive Error (301). 

 

I ran the diagnostics and my processor checked out fine and passed by my Hard Drive SMART check has failed.  

 

I am under the assumption that I will probably have to purchase a new drive for this Envy 23 and install it. Any sort of guidance I would appreciate.  This 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Stewabacca86 I'm afraid the hard drive on your device has failed and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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