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rhsortho
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Solved!

Envy TE01 won't boot now.....

HP Recommended
Envy TE01-0150
Microsoft Windows 10 (64-bit)

Hope someone can help.  After running Windows system restore my system will no longer boot.  After completing a restore, the pc rebooted however, the audio no longer worked (rex x on icon).  after researching the error regarding the "audio services cannot be started".  decided to undo the restore.  the pc ran through it then restarted however it hung at at black screen and never rebooted.  after an hour I held down the power button and then restared and it started fine and got the "system was rectored successfully" popup.  however the audio was still not working.  afer suing HPsupport assistant to troubleshoot/check for drivers, it stated "hardward problems, with mic and speakers).  restarted again and it booted up but still no audio. I thin wen to the recovery menu to try a factory reset, but it wouldn't launch.  Tried an earlier restore porint via system restor again aand it hung again at the restart point.  it won't even show the "HP" splash screen.  I can't boot off a usb key.  when I push the power button, the screen will only show black.

I have a backyp Macrium image on ann external drive but I cant get the ps to the boot menu/etc.  Any ideas what to try?? thanks for any tips.

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @rhsortho

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended

Hi @rhsortho

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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