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HP Recommended
Microsoft Windows 10 (64-bit)

Hallo. I have some issues with my computer. My warranty is out of date  that why i try to find a solution. When i open my computer says Error 0xc000225 insert recovery disc or if you dont have etc. First of all i have try every thing  that i could find from sites and all that gives in recovery on  the options and all are failing. I think my problem is on Hard drive maybe. Now i wanna know my options that can i do at least to recover the windows is any posible way to do this ? I readed about ISO but in somepoint it will ask me for the windows key witch i dont have since it wasnt on the packege when i bought it. Can HP provide recovery CD or something like this ? Please it has to be a solution to this.

Thank you  

2 REPLIES 2
HP Recommended

@trikos 

You have a couple of different options, here.

 

1) Repair the 0225 problem.

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

What you need is a forum where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/

 

2) Restore your PC from HP Recovery Media

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@WAWood 

somehow the problem i have i think is on Hard Drive it has to be destroyed in some parts and it cant run properly. I bought a new SSD but i have to find a way to install windows again. The cheaper way i found is to buy a recovery disc from HP i found it by giving serial number and produkt key and then will send me the disc. I dont wanna spend any money around without knowing if my problem is gona solved. It cost around 50€ and i ask now it will allow me to install windows on a fresh SSD and run it normal like the first day i turned on my computer ?  

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