Error code B10HD1

[TOM10190]

Upon starting my computer (it had been turned off for a couple days) it would not boot.  I got into set up and ran tests with the following results: CPU Test passed, Memory Test passed , Hard Drive- Connection Test Failed error code B10HD1

I also got an error message "no boot disk has been detected or the disk has failed."

There is a beeping noise coming from around the hard disk while the computer is trying to start - I had the cabinet side open to check the wiring connections and all were OK.

I tried to use a recovery disk but got a error message that the hard drive was smaller that originally installed in the computer so recovery would not work.  However, the hard drive is original.

I have all my data backed up but hopefully there is a way to recover this drive so I do not have to reinstall all the programs.

i would appreciate any suggestions.

Thanks

[Resolv_S · Accepted solution]

Hello@TOM10190,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the error on the PC during the boot sequence. I will definitely help you.

The error you have shared appears to be either the hard drive or the cable that connects the hard drive to the motherboard or the slot on the motherboard to which the hard drive get connected to is bad and needs to be repaired/replaced.

You can use either of the links below for more assistance.

Phone support: http://support.hp.com/us-en/contact-hp

Parts Store: http://hp.care/2bAvpq6

Hope that answers your question. Let me know for more.

Resolv_S

I work for HP

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[TOM10190]

I verified the cables were OK but did not solve the problem.  Went ahead and replaced the hard drive and it works.  So the response was correct and I appreciate it. 

Now I am trying to see if I can recover some recent files from the old hard drive as my auto backup had stopped working and I was not aware of that - so I have a few files, primarily pictures,  that cannot be recreated

[Resolv_S]

Hello@TOM10190,

Thanks for the response.

Glad to hear that the solution worked for you.

To backup any files, make sure that the old hard drive doesn’t have any bad sectors.

Any data stored in those bad sectors will definitely be corrupted and you will not be able to use it for future references.

Happy posting and a Great Day ahead.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.