Error code on my pc 0xc0000185

[Jenna710]

My pc just stopped working. I t displays and error code: Oxc0000185

Also:  Bad system config info

[VikramTheGreat]

Hi @Jenna710,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the error details. The error code 0xC0000185, combined with “Bad System Config Info” indicates a Windows boot issue, usually caused by:

• Corrupted boot configuration data (BCD)
• Damaged system files
• Disk errors or hardware issues

Here’s the troubleshooting process:

Step 1: Power Cycle

• Turn off the PC completely.
• Disconnect all external devices (USB drives, printers, etc.).
• Press and hold the power button for 15 seconds.
• Reconnect the power and turn on the PC.

Step 2: Enter Windows Recovery Environment

• Restart the PC and press F11 repeatedly during startup to enter HP Recovery or Windows Recovery.
• If F11 doesn’t work, use a Windows 11 installation USB.

Step 3: Automatic Repair

• In Recovery: 
  • Troubleshoot → Advanced Options → Startup Repair.
• Let Windows attempt to fix boot issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat