• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-01-2026 12:14 AM

HP Recommended

My pc just stopped working. I t displays and error code: Oxc0000185

 

Also:  Bad system config info

1 REPLY 1

‎01-03-2026 07:02 AM

HP Recommended

Hi @Jenna710,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the error details. The error code 0xC0000185, combined with “Bad System Config Info” indicates a Windows boot issue, usually caused by:

  • Corrupted boot configuration data (BCD)
  • Damaged system files
  • Disk errors or hardware issues

Here’s the troubleshooting process:

Step 1: Power Cycle

  • Turn off the PC completely.
  • Disconnect all external devices (USB drives, printers, etc.).
  • Press and hold the power button for 15 seconds.
  • Reconnect the power and turn on the PC.


Step 2: Enter Windows Recovery Environment

  • Restart the PC and press F11 repeatedly during startup to enter HP Recovery or Windows Recovery.
  • If F11 doesn’t work, use a Windows 11 installation USB.


Step 3: Automatic Repair

  • In Recovery: 
    • Troubleshoot → Advanced Options → Startup Repair.
  • Let Windows attempt to fix boot issues.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->