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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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Hello,
What is the exact model of your laptop (e.g. 5ES85EA)?
- To find this product number P/N: this document.
In the first instance, please run the Extensive Test as follows:
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately, about once every second, press the F2 key repeatedly.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests, then click Extensive Test, and then click on Run.
While the test is running, the time remaining and test result for each component displays on the screen.
If a component fails a test, note the failure ID (24-digit code) and provide it to us in your next response.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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hi
If nothing serious, you can try what is mentioned here
http://woshub.com/windows-8-winload-efi-is-missing-or-damaged/
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Thanks for your return,
Please create a USB stick of HP Hardware Diagnostic UEFI with another computer.
https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135884.exe
As noted in the HP document: https://support.hp.com/us-en/document/c04675792.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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