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- Re: Ethernet not working bc os doesn't belong to computer?

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10-03-2020 12:08 PM
This computer's hardrive got friend. Lost my os, I bought a new computer copied windows onto a USB and booted this computer up with it. Now I cannot get ethernet to work. Any ideas? Do I need to get a recovery disk for my original windows or can I do that online somehow to get the OS that actually belongs to the computer?
10-03-2020 12:46 PM
Hi:
What is the full model number or product number of the PC with the ethernet issue?
Use this guide to find that information...please do not post the serial number...
https://support.hp.com/us-en/document/bph07555
10-03-2020 01:04 PM
Thanks.
What operating system are you running on it?
The specs state it came with W8.1 64 bit.
https://support.hp.com/us-en/document/c04328204
If you are not running W8.1 on it, the ethernet adapter probably needs the driver installed for it.
10-03-2020 02:04 PM
Go to the device manager and click to expand the Network adapters device manager category.
You should be seeing a Realtek ethernet adapter listed there.
If you don't, then the onboard ethernet adapter is no good.
You can buy a USB to RJ-45 gigabit ethernet adapter as a workaround, rather than replacing the motherboard.
10-03-2020 04:42 PM
As I wrote earlier...if you don't see a Realtek ethernet adapter showing up under the Network Adapters device manager category, then the adapter has died on you.
Windows 10 would have automatically installed a driver for the Realtek ethernet adapter and it should have been working.