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Everything I ever saved to my computer is GONE

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Microsoft Windows 10 (32-bit)

I've had this computer for years and today I went to look for some pictures and EVERYTHING is gone.  Pictures, music, files, apps, programs.  EVERYTHING IS GONE.  It's like today is the first day it was ever turned on.

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this shouldn't happen like that!
Has an update been made, any particular manipulation, can someone else use the computer?
What is the original version and the one currently in place?
Is a windows old folder visible?
It is possible if not to recover files using software, not 100% efficient, but we can sometimes recover quite a few documents!
You will need an external hard drive or a usb flash drive with sufficient capacity, an example:

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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Unfortunately, this is a KNOWN PROBLEM with some Windows Updates -- so here is a lengthy thread from Microsoft with some suggestions on how to address this:


Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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