• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-11-2020 10:03 AM

HP Recommended
Product: Pavilion 590 desktop
Operating System: Microsoft Windows 10 (32-bit)

My Pavilion 590 desktop will not boot. When I power on, I receive a black screen with the HP logo and it says "Preparing Automatic Repair" and it hangs on this screen forever. If I power on and use the F11 recovery option, I receive a black screen with the HP logo that says "Please Wait" and it hangs on this screen forever.

 

Any ideas??

3 REPLIES 3

‎12-11-2020 10:23 AM

HP Recommended

Hi:

 

The first thing you should do is to run the hard drive diagnostics to make sure the hard drive is OK.

 

To do that turn on the PC, tap/press the ESC key to get the menu of options.

 

Select the F2 diagnostics option and test the hard drive.

Was this reply helpful? Yes No

‎12-11-2020 10:38 AM

HP Recommended

The Hard Drive diagnostic test passed. No failures.

Was this reply helpful? Yes No

‎12-11-2020 11:06 AM

HP Recommended

Since the hard drive passed the tests, the only suggestion I can offer, would be to use the HP cloud recovery tool on another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.