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Alice2222
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Message 1 of 2
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Flag Post

Factory Reset Error

HP Recommended
Pavilion All in One 24-b217c
Microsoft Windows 10 (64-bit)

I  can't finish HP Factory Reset because of error.

Here is a log file.

My HID touchscreen isn't working at all. 

 

 

----------------------------------------------------------

 

[16:58:15.73] **************************************************
[16:58:15.73] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[16:58:15.75] --------------------------------------------------
[16:58:15.75] Check SW Error...
[16:58:15.76] --------------------------------------------------
[16:58:15.76]
[16:58:15.78] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[16:58:15.78]
[16:58:15.79] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[16:58:15.79]
[16:58:15.81] Check 2nd parameter [BBVClean]
[16:58:15.81]
[16:58:15.83] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[16:58:15.83] --------------------------------------------------
[16:58:15.84] Checking : Memory Dump
[16:58:15.84] Could not find memory dump...
[16:58:15.86]
[16:58:15.86] [DumpFile]
[16:58:15.87] Result=PASSED
[16:58:15.87] --------------------------------------------------
[16:58:15.89] Checking : Apps' log
[16:58:15.89]
[16:58:17.45] [AppsLog]
[16:58:17.48] Result=PASSED
[16:58:17.52] --------------------------------------------------
[16:58:17.53] Checking : Yellow-Bang
[16:58:17.56]
[16:58:17.59] Run [PINChkT.exe /dev /s]
[16:58:18.96]
[16:58:18.99] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : Unknown USB Device (Device Descriptor Request Failed)
PNPDeviceID : USB\VID_0000&PID_0002\5&BE35FB1&0&7
Code : [43]

FAILED DEVICE #1:
Description : Unknown USB Device (Device Descriptor Request Failed)
PNPDeviceID : USB\VID_0000&PID_0002\5&BE35FB1&0&8
Code : [43]

[16:58:19.02]
[16:58:19.05] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[16:58:19.10] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[16:58:19.11] There was some FAILED device...
[16:58:19.14] or, there was not target file...
[16:58:19.18]
[16:58:19.21] --------------------------------------------------
[16:58:19.22] Checking : Timeout in INSTALL.log
[16:58:19.25]
[16:58:19.29] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[16:58:20.46] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[16:58:20.61] There is NO timeout in install.log file.
[16:58:20.63]
[16:58:20.66] [TIMEOUT]
[16:58:20.69] Result=PASSED
[16:58:20.71] --------------------------------------------------
[16:58:20.74] Checking : WinSAT
[16:58:20.75]
[16:58:20.79] [WinSAT]
[16:58:20.82] Result=PASSED
[16:58:20.85] --------------------------------------------------
[16:58:20.86] Checking : FAILURE.flg
[16:58:20.97] **************************************************
[16:58:20.97] [CheckFailureFlags.cmd] has started...
[16:58:20.99] --------------------------------------------------
[16:58:20.99] Check FAILURE.flg at [PASS2_BBVClean]
[16:58:21.00] --------------------------------------------------
[16:58:28.29]
[16:58:28.30] No FAILURE.flg was found in C:\SwSetup folder
[16:58:28.30]
Volume in drive C is Windows
Volume Serial Number is 06F8-D7E9

Directory of c:\system.sav

01/05/2020 04:17 PM <DIR> 2ndCap
01/11/2017 04:55 PM 12,511 8CC7020HL713_DPS
01/10/2017 03:14 AM 258 8CC7020HL713_DPS.hw
01/05/2020 04:46 PM <DIR> bbv
11/18/2016 03:26 PM 103,546 CDT17WW1PST602.ini
01/05/2020 04:58 PM 46 ChkError.cmd.FAILURE.flg
01/12/2017 01:22 AM <DIR> CONFIG
01/11/2017 04:57 PM 6,811 cpqdl.ini
01/11/2017 04:57 PM 3,458 CTO.TXT
01/11/2017 04:57 PM 237 CTOHW.TXT
01/05/2020 04:09 PM <DIR> Exclude
01/05/2020 04:19 PM <DIR> ExitProc
01/05/2020 04:18 PM <DIR> FactoryUpdate
01/12/2017 01:22 AM <DIR> fbi
01/11/2017 05:11 PM 6,940,971 FILELIST.MD5
01/05/2020 04:58 PM <DIR> Flags
01/12/2017 01:13 AM 6,667 Info.bom
01/05/2020 04:58 PM <DIR> LOGS
01/11/2017 04:58 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
01/12/2017 01:28 AM 368 REGFLUSH.LOG
01/05/2020 04:58 PM 139 Result.ini
01/12/2017 12:41 AM <DIR> support
01/12/2017 01:27 AM 505,260 SYSINFO.LOG
01/05/2020 04:46 PM <DIR> WDT
01/10/2017 03:23 AM 3,889 Z5L74AA#ABA
14 File(s) 7,584,207 bytes
12 Dir(s) 950,535,970,816 bytes free
[16:58:28.32] --------------------------------------------------
[16:58:28.32] [CheckFailureFlags.cmd] has completed...
[16:58:28.33] **************************************************
[16:58:28.35]
[16:58:28.38] [FAILURE_FLAG]
[16:58:28.41] Result=PASSED
[16:58:28.44]
[16:58:28.48] --------------------------------------------------
[16:58:28.49] Some error detected...
[16:58:28.54]
[16:58:28.57] --------------------------------------------------
[16:58:28.59] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[16:58:28.62] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[16:58:28.63] --------------------------------------------------
[16:58:28.66] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[16:58:28.69] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[16:58:28.71]
[16:58:28.74] --------------------------------------------------
[16:58:28.77]
[16:58:28.79] This is for customer image...
[16:58:28.82]
[16:58:28.84] Trigger CTO panic...
[16:58:28.87]
[16:58:28.88] This is Recovery image...
[16:58:28.91]
[16:58:28.93] --------------------------------------------------
[16:58:28.96] [ChkError.cmd] has completed...
[16:58:28.98] **************************************************

[16:59:37.52] ------------------------------------------------------------
[16:59:37.52] There might be unexpected reboot during [Windows setup].
[16:59:37.53] The process will cause CTO panic
[16:59:37.53] because the image might not be normal now...
[16:59:37.53] ------------------------------------------------------------

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 707
Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

If the HDD passes the Hardware test, then you may need replacement software only.

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