Factory Reset Time

[Darank]

HP desktop was running extremely slow so I started a factory reset clean install, after I checked all the trouble shooting options and checked for viruses. I started the reset 5/6/23 at 2:35pm CST, it went through the first phase and rebooted, then about 4:15pm CST I noticed a blue screen saying “Just A Moment” it has been like that since and it is now 5/7/23 11:55am CST, is it supposed to take this long and should I try to reboot it and start something else?

[Raj2111]

Hi @Darank 

Welcome to the HP Support Community!

I understand that you are having trouble resetting your pc, I am glad to assist you today.

Sorry to hear about this inconvenience. 

It looks like the factory reset did not happen properly and not everything was deleted. Now the laptop keeps rebooting. Not worry, I'll do my best to help you.

We recommend you to perform the following steps to isolate the issue and arrive at a fix:

Power off the computer.
Disconnected AC adapter from the computer.
Reconnect the plug the AC adapter.
Power ON the computer.

Run the Hard Disk Drive Self Test: https://support.hp.com/in-en/document/c01892216

If the hard drive test pass then please perform a system recovery by following the steps mentioned below:

Turn off the computer.

Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot.
Choose an option with Troubleshoot selected
On the Troubleshoot screen, click Recovery Manager.
Troubleshoot screen with Recovery Manager selected
Under Help, click System Recovery.
Recovery Manager with Help and System Recovery selected
When Recovery Manager prompts you to back up your files, select a backup option:

note: Depending on the version of Windows, the following screens might appear slightly different.

Follow the instructions to backup your files and recover the system.

If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.

If you want to back up your personal files, follow these steps to create a backup.

The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.

Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Click Next to continue.

note: This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
Recovery preparation is complete

After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.

You may also try these documents:

Software recovery options (Windows 11 and Windows 10)

How to reset your computer to factory settings (Windows 11, 10)

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Darank]

I’ll try, but this is a desktop not laptop, and it is still on blue screen

[Raj2111]

Hi @Darank 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,