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‎04-23-2020 09:29 AM

HP Recommended
Product: Pavilion 24-b010z
Operating System: Microsoft Windows 10 (64-bit)

I want a fresh install on my computer to get rid of some problems i am having. How do I get my computer so it is the same out of the box as when i first purchased it. Would like all original drivers, operating system etc.....

TIA

thesmith7_0-1587655734748.png

 

1 REPLY 1

‎04-23-2020 09:40 AM

HP Recommended

Hi

Factory Fresh can stress a HDD and potentially cause premature failure.

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

It will after several hours require several days to do all the updates, so accept the loss of usability for a few days.

 

Hope that helps.

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