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Locked

‎05-30-2022 03:21 PM

HP Recommended

Recently purchased All in One model 22 - c0063w from estate sale.  Locked user account.  Want to get direction to do factory reset to add my Microsoft 365 account.  Can you help?

 

Thanks 

Category:
1 REPLY 1

‎05-30-2022 04:30 PM

HP Recommended

Hi:

 

That model PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility...you will need to use a PC running Windows 7 64 bit or newer and a 32 GB USB flash drive to create the bootable recovery drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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