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‎07-06-2025 04:43 PM

HP Recommended

The screen doesn't come up on start up.  I was told I need factory image restore or replacement recovery media and since my computer did not come with any recovery disk,  I am requesting them now. I tried to click on my product but it will not allow me to. 

 

Serial # 8 CG8

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1 REPLY 1

‎07-06-2025 05:42 PM - edited ‎07-06-2025 05:52 PM

HP Recommended

Greetings @Cookie1366 

 

Welcome to the HP Forum.

 

HP no longer provides physical recovery media (DVDs or USB sticks).

 

There is no guarantee doing a HP factory operating system installation will fix your problem.

 

Lack of video output can also be a hardware problem. It depends on how your PC reacts when you depress the power button.

 

Anyway, you would have to determine your PC's specific HP Product Number to check for a HP Cloud Recovery option.

 

You can then check if your PC qualifies for a Cloud Recovery using the full product number at this HP Site.

 

HP Cloud Recovery details can reviewed at this HP Site.

 

Regards

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