cancel
Showing results for 
Search instead for 
Did you mean: 
Joseaugusto
New member
1 0 0 0
Message 1 of 2
211
Flag Post

Solved!

Failure in trying to recover factory settings of my computer

HP Recommended
HP Pavilion All in One 27-a1217c
Microsoft Windows 10 (64-bit)

I'm trying to recover the factory settings of my computer. When its about to finish the task, there's an error: "The system cannot find the drive specified. C:windows/system32/cmd.exe

 

I would like to know if there's any solution, or get a replacement system recovery media.

 

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,092 122,269 20,098 30,820
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

You have two options:

 

1. Order recovery media from HP for a charge...bear in mind, you may get the same error you are getting now using the recovery media.

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-27-a100-All-in-One-Desktop-PC-series/12079711/mo...

 

2. Using another working Windows PC, make your own W10 installation media and clean install W10 using the media creation tool at the link below.   You want to create the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-27-All-in-One-Desktop-PC-series/1207971...

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,092 122,269 20,098 30,820
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

You have two options:

 

1. Order recovery media from HP for a charge...bear in mind, you may get the same error you are getting now using the recovery media.

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-27-a100-All-in-One-Desktop-PC-series/12079711/mo...

 

2. Using another working Windows PC, make your own W10 installation media and clean install W10 using the media creation tool at the link below.   You want to create the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-27-All-in-One-Desktop-PC-series/1207971...

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation