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NancyPM
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Flickering Mouse

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Hi, recently my mouse started flickering, and for reason out of nowhere will randomly go to the corner of the screen. Can somebody please help me and reply to this, thanks.

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NancyPM
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I meant "for no reason"

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The_Fossette
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@NancyPM,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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NancyPM
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I have the Hp Laptop 15-bs0xx, I’m operating on Windows 10, I haven’t made any software or hardware changes, and I have performed troubleshooting.

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The_Fossette
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@NancyPM,

 

Thank you for the information.

 

I recommend you uninstall the touchpad driver from the device manager and then download install the driver from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Ron155
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I am having this exact same issue.

Sometimes the mouse is fine when I restart but it always ends up reverting to flickering/being invisible then at some point moving to the right side of the screen and just staying there. 

I have attempted your advised solution by uninstalling the touchpad driver and restarting multiple times, but each time the touchpad is still working.

It originally listed two drivers:

-HID compliant mouse

-HID touchpad

After the first two uninstall/restarts it still lists two devices, but now they say:

-HID compliant mouse

-Microsoft PS/2 mouse

 

My HP Laptop is:

HP Notebook - 15-ay028ca (Touch) (ENERGY STAR)

I am using Windows 10.

 

This is also not a malware issue as I spent all day with Norton support yesterday and they cleaned/checked my laptop multiple times. It still scans as clean today.

 

Please tell me, how can I resolve this issue?

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Echo_Lake
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@Ron155

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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