Forgot my email password and can't get into laptop

[Megan52]

I haven't logged into my laptop in ages, so naturally I forgot my password. My laptop is an Hp stream. I tried to reset my password, but the phone number I have hooked up to the account is a house phone, and there is no call option, only text. This doesn't work because it's a house phone and you can't receive texts. I still tried it though, but it didn't work. Then I tried to do account recovery, twice, and was rejected both time. I have a ton of emails and devices and can't keep my information straight on what's hooked up to what, so it's understandable if I mixed my information up. I have tried multiple different password attempts and even tried to make a password reset drive, but that didn't work either. I tried to full on wipe everything off and factory reset it but it says I don't have enough disc space, but I can't log in to my laptop to clear room off of my disc! What can I do?! 

[MarcusC]

hey @Megan52 🙂

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,

MarcusC