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Locked

‎04-06-2020 05:46 PM

HP Recommended
Product: HP Envy20
Operating System: Microsoft Windows 7 (64-bit)

I haven’t used this computer for a while and I’m trying to log into it and I can’t figure out what the password is. There’s no option for Fogot my Password and it’s been so long that it’s not connected or allowing me to connect to the internet. What options do I have?

1 REPLY 1

‎04-07-2020 02:02 PM

HP Recommended

@Rangers29 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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