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Locked

‎08-24-2022 10:34 PM

HP Recommended
Product: HP 18-5010 All-in-One Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

I have a problem I’ve tried to update my computer but along the way I ran into a major problem. So I’ve tried to log in but for some reason it says my password is incorrect and i think it’s stuck in safe mode and when I tried to recovery or even factory reset it I get a error code from sysreset.exe. Please help me

DRone
Category:
1 REPLY 1

‎08-29-2022 11:08 AM

HP Recommended

Hey @RomieWorld  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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