Freezing/lag spikes completely shutting down streams and putting games to a stop for 5 seconds

[SterlingPanther]

Basically i will be playing a game and every 45mins-1hour my game will stop for 5 seconds then continue like nothing happened, the way i can describe the stop/lag is, any audio echos and repeats itself and the screen stops. these have the potential to shut my twitch streams off while i am live, and also ruin my games if im in a important part. i really like this product but this issue has grown tiring in only 1 month please if anyone can help i would appreciate it, im not the best with technology so. please dumb down any solutions you might have. thank you.

[SterlingPanther]

i should add i have updated drivers

[Echo_Lake]

@SterlingPanther

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.