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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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12-08-2023 10:53 AM - edited 12-08-2023 10:53 AM
Hello, I have a hp omen desktop. My product number is 328N9AA, I am not sure of the serial number. I just built a new PC and would like to sell the omen. My question is what is the best way of going about wiping the drive and installing a fresh windows 11 install. I have browsed many forums of people having issues formatting their drives and doing this. Is there additional hp software that must be downloaded with the windows install? Can I just use a USB drive with windows 11 installation media? My end goal is to just factory reset the pc with windows 11 installed essentially how it came brand new out of the box without any of my personal data attached. Open to any and all suggestions. Thank you!
12-08-2023 11:05 AM
Hi:
You can use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Microsoft Store Apps
If you have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is: 328N9AA#ABA