Getting blue screen and error message "stop code CRITICAL PROCESS DIED"

[PaulaB4]

I wanted to add the specific error message i am getting as I didn't add it to my previous message... if this is at all of any help to anyone who can help me? 

I was using my laptop as normal and I shut it down for 2 hours and when I went to switch it back on I got a blue screen and a critical error message. I can't do anything with it. I spoke to a support person who advised me to purchase a flash drive and send it in with the laptop.  That was back in December and I haven't heard anything from them since. I have been unable to use my laptop now for 2 months and I need to get it fixed ASAP.  Can anyone help me please? 

[BeemerBiker]

You need to determine if there is a hardware problem, or if the disk drive is simply corrupted and needs a startup repair.

Turn the power on and tap the ESC key to get into the diagnostics menu. Press F2 to run the UEFI diagnostics. Can you pass the memory and disk test? Do not allow any updates or repairs if disk or memory fail, especially a BIOS update.

If you can pass the memory and disk test then you need to do a startup repair.
If just the disk test fails then the disk needs to be replaced. If under warranty and no backup then you might want to request the original disk be returned so you can extract important files.


To do a startup repair you need boot into windows recovery mode. First read this article about safe mode.
Skip down to 'Enter safe mode from outside windows'. If f11 does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'Startup Repair'

If the startup repair fails then try the restore point.

This video describes how to use a restore point. Ignore that it shows windows working. Clicking on 'System restore' will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

Let me know if you need more help or if startup repair fails.

Let me know what you find out.

[PaulaB4]

Thank you so much for a very detailed and thorough response! I am not particularly technically minded and so I will need to sit down and concentrate to do this! I will probably wait until the morning now as it's nearly 11.30pm in the UK. I will definitely follow your guidance and give it a go. I really appreciate your help and support 🙏 thanks again.