Getting into my computer

[alexandraedward]

Yes, I bought a HP Pavilion 20 all in one computer from someone online and whenever I received it there's a lock screen on it and I don't have the password or a password recovery disk and the person I got the computer from forgot the password and they lost the password recovery disk so now I need to know how I can get past the password screen so that I can reset the computer so I can use it or I'm stuck with a computer that I can't use and out of money that I spent on it

[Paul_Tikkanen]

Hi:

You have two options:

Free:

You would have to clean install W8.1 and since the PC originally came with W8, you need to do it this way...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

When you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space. Click Next, and W8.1 should begin to install.

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive, so it is bootable, or you can use the free Rufus utility to make a bootable USB installation flash drive with the ISO file.

Rufus - Create bootable USB drives the easy way

Then you can install the available drivers and software from your PC's support page.

HP Pavilion 20-b313w All-in-One Desktop PC Software and Driver Downloads | HP® Customer Support

Paid:

Order recovery media from this vendor at the link below to factory reset the PC's hard drive to its original state.

Computer Surgeons - Windows 8 64 Bit (13AM2AR8602) Recovery Kit E1L99AV (USB) For HP Pavilion All-in...