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‎01-30-2021 03:46 AM

HP Recommended
Product: HP PAVILLION GAMING DESKTOP
Operating System: Microsoft Windows 10 (64-bit)

HELP all sudden windows can't detect my os keeps going to hp diagnostic and nothing fixes its my only pc please someone help. 

3 REPLIES 3

‎01-30-2021 05:14 AM - edited ‎01-30-2021 05:15 AM

HP Recommended

When it tells you there is no OS, that is usually a sign that the hard drive has failed.  When it jumps to the Diagnostics, has that been run?  If yes what does the results tell you?

If Diagnostics has not been run, do so and report with the findings.

 

BTW: also post the full model number of this PC for complete help.


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‎01-30-2021 05:38 AM

HP Recommended

It didn't say that i can just tell.. It saids boot device not found...please help thx

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‎01-30-2021 07:17 AM

HP Recommended

Well run the diagnostics and report what it says.  If it does not run try this

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

Also need the model.

 

Otherwise, replace the hard drive and reload Windows from an install media.


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