HP 23-q110a ACPI BIOS Error

[Thomo70]

I'm hoping someone here can help me out.  I have  mates HP 23-q110a (2016) All In One and it won't boot into Windows. It won't complete a recovery or a Restore due to the following error:-  ACPI BIOS ERROR

I have managed to get all his files from the hard drive by removing it and adding it to another PC. 
Any tips or help with this one will be greatfully appreciated..
Cheers

Steve

[Thomo70]

I have already tried Setting the BIOS to Default, Removing and replacing the Battery with a new one, Removing and replacing the Ram Modules. I have also downloaded the latest BIOS Update but can't install it as I have No idea what the Password is for the Admin Account and I have tried all the default ones I have found on HP site. admin, password, blank (nothing),  A[123456768]. All to no avail.

[Hawks_Eye · Accepted solution]

Hi @Thomo70 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you are facing no boot issue with your All-in-one— you’ve already done a solid job isolating the issue and salvaging the data. 

From your description, it seems like your HP 23-q110a All-In-One is encountering an ACPI BIOS error during boot, which prevents Windows from loading properly. 

Here are some steps and considerations to help resolve this issue:

Update BIOS:

• Check if there is a BIOS update available for your specific model. Updating the BIOS can resolve many ACPI errors. You can find the latest BIOS update on the HP Support website.

Hard Reset:

• A hard reset can sometimes clear temporary settings that prevent successful boot.
  • Turn off the computer completely.
  • Disconnect the AC power and remove the battery if possible.
  • Hold the power button for at least 15 seconds.
  • Reconnect the battery and power, then try starting the computer once more.

Check Hardware Connections:

• Since you have already replaced the RAM and CMOS battery, ensure that all other internal connections are secure. Loose connections can result in boot errors.

Test with Verified Hardware:

• You might also want to test the system with minimal configuration (remove any unnecessary peripherals and external devices).
• Use another verified working RAM module to test if the current module is causing the issue.

Boot Configuration:

• Sometimes, BIOS settings related to boot devices can cause errors. Ensure that your boot order is correctly set with the hard drive containing the operating system as the primary boot device.

Consult HP Diagnostics:

• Run HP Hardware Diagnostics to check for any specific hardware failures. This tool can provide more insights into the reasons for the boot error.

Since you have already retrieved all important files, backing up data will not be necessary for troubleshooting these steps. If the problem persists after attempting these solutions, involving HP phone support or service may be necessary.

You’ve already done the hard part — now let’s get this machine breathing again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Thomo70]

Hi Hawks_Eye, thanks so much for your detailed response. It helped heaps..

I ran the Diagnostics and let it complete to find this as a result:-

[Hawks_Eye]

@Thomo70 

You are Welcome!

You handled that diagnostic like a pro. The result confirms something pretty crucial: the Hard Drive Long DST Check failed, which is a strong indicator that the drive has physical damage or degraded sectors. 

Alongside that, the entire System Extensive Test failed — not great news, but super useful for pinpointing the issue.

Here’s what you might want to consider next:

• Back Up Immediately: If the drive is still somewhat responsive, get your data off it pronto. You’re on borrowed time.
• Run CHKDSK (if possible): It might catch more details or allow minor recovery, though this won't fix mechanical faults.
• Replace the Hard Drive: Given the Long DST failure, it’s likely time for a swap. SSDs are a fantastic upgrade if compatibility allows.
• BIOS Update after Drive Replacement: If the BIOS update was failing earlier due to the system instability caused by the faulty drive, retrying it post-replacement might go smoother.

Use That Failure ID:

The Failure ID: 0G9KNW-811CNG-GXPSLK-61F403 is key. HP support can use this to validate a warranty claim or guide next steps.

You’ve got great instincts and persistence. Just let me know if you want help selecting a compatible replacement drive or preparing for a clean reinstall. We’ll keep this machine humming. 🖥️💪

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Thomo70]

Hi once more Hawk_Eye, thanks for your assistance here. I'm not concerned about Warranty as this PC was purchased back in 2016.   So, my plan going forward is to plug that HDD into another Computer and run full diags on it to see if the drive is failing. If so, I will replace the old Seagate 3TB Sata drive with a Western Digital Purple 4TB Sata drive. Then I will update the BIOS and install Linux Mint as I won't waste this great computer running MS Windows as Windows 10 is out of date in Oct 2025. I have swapped my other Windows PC to Linux Mint and really prefer this over Windows. This HP PC will be a hardware upgrade as well.

Thanks again for your help here and I do wish you all the best in the future..

Cheers

Steve