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HP Recommended
HP 251-A123WB Pentium J2900
Microsoft Windows 10 (64-bit)

Hello...

 

I have purchased a total of 12 of these desktops and 4 have not been able to activate. I own a computer store and had no problem activating and upgrading all the others.  Can anyone help????

 

Remember... these are being sent back to HP when I return them>

 

Thanks, RM

 

PS Full specs here

 

http://www.evertek.com/viewpart.asp?auto=102278&cat=62

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Jeff got back to me with a canned statement... Thought it would be easier at that point to return the 4...

 

However, I tried installing the newer "Anniversary Edition" of Windows 10 and it took. Activation states a "digital license" but I don't mind... All is good now!!

 

Thanks

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Valuater,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

Jeff got back to me with a canned statement... Thought it would be easier at that point to return the 4...

 

However, I tried installing the newer "Anniversary Edition" of Windows 10 and it took. Activation states a "digital license" but I don't mind... All is good now!!

 

Thanks

HP Recommended

I have purchased a total of 12 of these desktops and 4 have not been able to activate. I own a computer store and had no problem activating and upgrading all the others.  Can anyone help????

 

Remember... these are being sent back to HP when I return

 

#http://www.mostinspiredtable.tk/

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.