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Locked

‎05-29-2020 10:50 AM

HP Recommended
Product: HP 6305
Operating System: Microsoft Windows 10 (64-bit)

I have a HP 6305-SFF WA2-0327 AMD machine after updating windows 10 I think feature update 2004?? I get up this morning and the PC is locked up at the firmware screen I have powered down unplugged the machine and it still locks up at the firmware screen see image below. Your help is appreciated 

Bob
IMG_4438.JPG

3 REPLIES 3

‎05-29-2020 12:22 PM

HP Recommended

OK I found the issue it was the 2nd HDD after removing it from the system the machine booted OK to verify I re-installed the HDD and the same failure mode occurred as described in my description above, removed it again and booted fine. I have never seen an issue such as this unless the HDD was drawing down the power supply???

Bob

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‎05-30-2020 01:30 AM

HP Recommended

Well I thought I had this solved again after everything was working fine attempted to update again to  Win 10 2004 and same thing after re-start locked up at the firmware screen.


Bob

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‎06-01-2020 11:25 PM

HP Recommended

I ended up removing the RTC/CMOS battery left it out for 5 min installed a new battery and the machine booted into windows 10  after it went through the 2004 update. 
Afterwords I installed the latest BIOS version and so far the machine is operating fine. I suspected the bios firmware was corrupted in some way and I suspect the second hard drive may have played a part. Occasionally the machine would randomly reboot and going through the logs it appeared to be an unexpected shutdown.
We'll see how it goes from here.

Bob

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