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‎11-25-2019 06:24 PM - edited ‎11-25-2019 07:35 PM

HP Recommended
Product: HP Pavilion 22 All-in-One

So I just moved into my new house thinking I’m about to play some league of legends on my computer but I press the power button only to still see a black screen and my mouse and keyboard not turning on...the power button light is on but the screen is just still black...what do I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2019 09:44 AM

HP Recommended

@AdamsBoi,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are not getting any display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-28-2019 09:44 AM

HP Recommended

@AdamsBoi,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and you are not getting any display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-29-2019 03:47 AM

HP Recommended

Did you move any other HP or Dell PC's / Laptops at the same time? It's definitely the right AC adapter? (other HP and dell have the same connector that goes into the unit.)

Was this reply helpful? Yes No

‎11-29-2019 04:43 AM

HP Recommended

Only Desktop in the house literally put everything together if I could send a video of the problem I would lol

Was this reply helpful? Yes No
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