HP BSOD with errors test with this result : Failure ID: 9G8B7A-8SRAP8-XD4CRF-407A03, Z5M32AA#ABA

[SCURVEY1]

wHERE CAN i FIND OUT HOW TO DECRYPT THIS FAILURE CODE?

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9G8B7A-8SRAP8-XD4CRF-407A03

OK

0000000000

8/20/21

200

Memory

Cache Module, Memory, Memory Board

Memory Module Failure (no DIMM id)

One of the memory chips has failed and needs to be replaced.

You'll have to test both of them one at a time, and find out which one produces the code.

Below is the link to the service guide where you can find the memory removal and replacement procedure.

854257-SJ1_Shave2_USG_WW_cover.fm (hp.com)

[SCURVEY1]

Thank you for your help. Was leaning towards the memory modules. Was hoping for a more direct path. But you got to go with the flow.

Again thank you.

[Paul_Tikkanen]

You're very welcome.

I recommend you replace the failed memory chip with a compatible one from Crucial.

Crucial 8GB DDR4-2400 UDIMM | CT8G4DFS824A | Crucial.com