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Rk--
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HP Bios Update stuck in loop

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All in one pc 23-r
Microsoft Windows 10 (64-bit)

Hi. Received notice to update Bios. Have tried to update, but stuck in continuous loop. Have tried disconnecting power, holding the Windows and B key, etc. Nothing works. Would appreciate any help you can provide. Thanks

6 REPLIES 6
The_Fossette
HP Support Agent
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@Rk--,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows and stuck in a BIOS update loop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How did you update the BIOS? (From HP support assistant or HP website)

 

Meanwhile, I recommend you follow the steps in the below article to roll back the BIOS to the previous version.

 

https://support.hp.com/in-en/document/c04126730

 

NOTE: Follow the steps under Recovering the BIOS using a USB recovery drive

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Rk--
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Hi. I appreciate your response. With the help of a friend who is much more knowledgeable than I am, we tried those possible solutions. Unfortunately nothing worked. 

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The_Fossette
HP Support Agent
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29,155 29,140 1,953 2,593
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@Rk--,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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LenP1
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I am also having the same problem....nothing works.

LenP1
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This is a bigger issue HP....would appreciate a fix

praveen196
HP Support Agent
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@LenP1 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

 

How did you update the BIOS? (From HP support assistant or HP website)

 

Meanwhile, I recommend you follow the steps in the below article to roll back the BIOS to the previous version.

 

https://support.hp.com/in-en/document/c04126730

 

NOTE: Follow the steps under Recovering the BIOS using a USB recovery drive

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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