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‎08-29-2023 09:32 AM

HP Recommended
Product: HP Slimline Desktop - 290-p0025xt

Last night, upon closing my computer,  HP bios update started and when done downloading, it states "System BIOS update failed. Unable to open BIOS image file".  Now cannot get my computer to open, not even in safe mode.  Just keep getting this same message screen every 20 secs or so.   HELP!  HP says it is a software problem and will not help unless I pay them +$50.00.  Computer is less than 7 months old and still under warranty.

1 person had the same question
2 REPLIES 2

‎08-29-2023 02:40 PM

HP Recommended

I have the same Issue...just now. HP All -in-one desktop FHD Touch Screen, AMD Ryzen 3 325OU

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‎09-01-2023 01:03 AM

HP Recommended

Hi @JAE66,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

What is the exact issue? Could you elaborate more on the issue. 

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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