-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- HP Cloud Recovery Tool not working

Create an account on the HP Community to personalize your profile and ask a question
05-01-2024 07:32 AM
I am needing to reinstall Windows 10 on my laptop and the HP Recovery Tool is not working. When i type in the Product ID, it gives error message "saying product ID does not match or is invalid". I have double checked and I am typing it in correctly.
I have tried reinstalling the HP Recovery Tool but getting same message. Need help on resolving issue.
Is there way to download the Windows OS from the HP website?
05-01-2024 09:16 AM - edited 05-01-2024 09:18 AM
You need to use the version of the cloud recovery software for business PC's which can be found on your notebook's support page, under the Software - Security section.
HP ProBook 450 15.6 inch G9 Notebook PC Software and Driver Details
The HP Cloud Recovery Client.
Here is an info link for how to use the utility:
HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support
You enter the PC's serial number in the utility's search window if you need to use it on another PC.