HP Cloud Recovery Tool s/n not working

[chrissscott]

Hi when i try to use the HP Cloud Recovery Tool it will not find my device please can some one advise where i can get the hp image from for this device 

Many thanks 

[Bill_To]

Hi @chrissscott 

Back up data before doing any type of operating system recovery.

Your PC is eligible for W11 HP Cloud Recovery. The HP Cloud Recovery site requires a product ID, not a serial number.

I am not aware of any other way to get the HP W11 factory image unless HP still provides Windows based recovery software. Or start the PC. Repeatedly tap "ESC". Select "F11".

Contact HP for assistance.

You can do a clean W11 install by creating W11 installation media. You will not get any additional software provided by HP if you do a clean W11 installation.

[chrissscott]

Hp HP Cloud Recovery will not find device with product id or serial  any other options  I got the product id from the hp software 

[Bill_To]

Hi @chrissscott 

Very sorry.

I have no other operating system recovery options besides the stuff suggested in my previous response.

Contact HP Support for help. HP should be able to tell you why the cloud recovery software is not identifying your PC

[Bill_To]

Hi @chrissscott 

I have one last suggestion. Locate the specific Product Number for your PC.

Try this product number when using HP Cloud Recovery.

The product number you are providing in your question applies to many HP PCs using the same MB.