• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-25-2019 03:38 AM

HP Recommended
Product: HP ENVY Curved All-in-One - 34-b026nb
Operating System: Microsoft Windows 10 (64-bit)

with hp support app I got the message that I could download the app (hp recovery tool) for the pc back to its original install, I have now done everything correctly and I get the following error message during the installation
what should I do next

 

76747400_2444136985905348_8998942188704366592_n.jpg

3 REPLIES 3

‎11-25-2019 05:00 AM

HP Recommended

Hi

F11 is the old way, was this ever an option?

 

https://support.hp.com/gb-en/product/hp-envy-curved-34-b000-all-in-one-desktop-pc-series/13823530/mo...

http://h10032.www1.hp.com/ctg/Manual/c06102824

 

https://support.hp.com/gb-en/product/hp-envy-curved-34-b000-all-in-one-desktop-pc-series/13823530/mo...

Software Category
Software Title
Recovery Manager: Program Reinstallation
Operating System
Microsoft Windows 10 Home (64-bit)
No
Recovery
HP Recovery Manager
No

 

The picture you posted  says you DO NOT have an ENVY PC.

 

You can make your own W10 USB...

https://www.microsoft.com/en-us/software-download/windows10

 

and add in these...

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-curved-34-b000-all-in-one-desktop-pc-series...

 

Was this reply helpful? Yes No

‎11-25-2019 08:12 AM

HP Recommended

The PC is an Envy. Why is the PC reporting that I do not have an Envy while installing its programs?
I have now made a W10 USB now the PC is working normally again

Was this reply helpful? Yes No

‎11-25-2019 12:10 PM

HP Recommended

Sorta Sorted?

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.