HP Cloud Recovery Tool

[Mohammad1990]

اريد استعادة النظام الاصلي والريكفري HP Cloud Recovery Tool يرجى ارسال لي رابط للنظام الاصلي متكامل 

[Paul_Tikkanen]

Sorry, but no one can help you unless you provide the full model number or product number of your PC.

The cloud recovery tool software image is specific to each PC model number.

The cloud recovery tool is only supported for PCs that came with Windows from HP and are less than 5 years old.

[Mohammad1990]

هذا بالكامل اعطيك المواصفات Serial number: 5CG9267P00

WLAN MAC address: D0ABD5F16EEA

HBMA MAC address: F8B46A1B1800 

وماذا بعد تريد مني

[Mohammad1990]

Item

Value

Operating System Name

Microsoft Windows 10 Pro

  

Version

10.0.19045 Architecture 19045

Other OS Description

N/A

OS Manufacturer

Microsoft Corporation

System Name

DESKTOP-VSTRAFM

System Manufacturer

HP

System Model

System Type

HP Pro x2 612 G2

System SKU

x64-based PC

Processor

X4C22AV

Intel(R) Core(TM) i5-7Y57 CPU @ 1.20GHz

BIOS Version/Date

HP P86 Ver. 01.51, 11/03/2025

30

System Management Version

Controller Version

73.119

BIOS Mode

UEFI

Motherboard Manufacturer

HP

Motherboard Product

ATAB

Motherboard Version

48.77 KBC Version

Platform Role

Secure Boot State

Mobile

PCR7 Configuration

On

Windows

Upgrade required to display

System Directory

C:\Windows

Boot Device

C:\Windows\system32

Locale

Device\Harddisk Volume1\

Hardware Abstraction Layer

Saudi Arabia

Username

Version=10.0.19041.36363

Time Zone

Mohammed\DESKTOP-VSTRAFM

Installed Physical Memory...

Saudi Arabia Standard Time

8.00 GB

[Paul_Tikkanen · Accepted solution]

Below is the info link for how to create a bootable USB recovery drive to factory reset your notebook using the HP cloud recovery client software:

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

Pay particular attention to the section where it explains how to reinstall the drivers and software after W10 has been reinstalled.

You can download the cloud recovery client software from the link below.

HP Pro x2 612 G2 Software and Driver Details

[Mohammad1990]

لا يفتح الروابط ع الحاسوب لا اعلم لماذا

[Paul_Tikkanen]

Are you using Microsoft Edge to open the links?

Edge works best to access the support pages.

I am going to copy and paste the general instructions from the first link and then copy the direct exe file link to the software, below:

To get started, you need the following:

• A blank USB drive: Must have a minimum of 32 GB.

• An HP computer: Make sure it has Windows 11 Professional (64-bit), Windows 11 IoT Enterprise, Windows 10 Professional (64-bit), or Windows 10 IoT Enterprise (2016 LTSB, 2019 LTSC).

You can use a different PC to create the recovery media with.  The above info pertains to what operating systems  you can reinstall with the software.

Download the HP Cloud Recovery Client.

Insert the blank USB drive (minimum 32 GB), read the welcome message, and then click Next.

Note: 

Any data on the USB device is permanently deleted during this process. When the process completes, the USB device contains only the recovery software.

When the HP Cloud Recovery Client detects the information for your device, click Next.

Note: 

If you download the recovery media on a different computer than the computer you want to recover, check the I need to enter the serial number for my HP system box. Then, manually type in the information for the affected system.

Use the drop-down menus to select the Recovery Options, Region, and Download Server, and then click Next.

Note: 

For a better download experience, select a Download Server for your particular location.

Select your USB drive from the drop-down menu, and then click Next.

Carefully read the confirmation message, which states that any information on the USB drive is deleted during this process, and then click OK.

1. When the download completes, click OK.

2. To finish the download and close the program, click Finish.

Performing an HP System Recovery with your USB Drive

Perform the following steps to recover the computer using a USB flash drive.

1. Turn on the computer and insert the USB flash drive into a USB port.

2. Turn off the computer by pressing and holding the power button.

3. Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives and remove any recently added internal hardware.

4. Turn on the computer, immediately press f9 to enter the boot menu, select the target USB flash drive, and then press enter to boot from the USB flash drive containing the recovery image.

5. Follow on-screen prompts to complete the recovery.

   Installing HP drivers and software after recovery

   Once the operating system installation by recovery USB key is complete, HP software and drivers can be installed by performing the following steps.

   1. Open File Explorer.

   2. In the left pane of File Explorer, click HP_RECOVERY (D:). The contents of the recovery drive are displayed in the right pane.

   3. Double-click Shortcut_to_HPSoftwareSetup.exe. The HP Software Setup wizard opens.

      Note: 

      Without installing Shortcut_to_HPSoftwareSetup.exe, you cannot install any drivers or applications.

      Complete the steps to install HP Software Setup.

      Direct link to the HP cloud recovery tool download:

      sp153344.exe