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Dirk_1982
Level 1
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Message 1 of 4
315
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HP Cloud Recovery Tool

HP Recommended
HP ENVY Curved All-in-One - 34-b026nb
Microsoft Windows 10 (64-bit)

with hp support app I got the message that I could download the app (hp recovery tool) for the pc back to its original install, I have now done everything correctly and I get the following error message during the installation
what should I do next

 

76747400_2444136985905348_8998942188704366592_n.jpg

3 REPLIES 3
Lil_Boy_Blue
Level 12
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Message 2 of 4
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HP Recommended

Hi

F11 is the old way, was this ever an option?

 

https://support.hp.com/gb-en/product/hp-envy-curved-34-b000-all-in-one-desktop-pc-series/13823530/mo...

http://h10032.www1.hp.com/ctg/Manual/c06102824

 

https://support.hp.com/gb-en/product/hp-envy-curved-34-b000-all-in-one-desktop-pc-series/13823530/mo...

Software Category
Software Title
Recovery Manager: Program Reinstallation
Operating System
Microsoft Windows 10 Home (64-bit)
No
Recovery
HP Recovery Manager
No

 

The picture you posted  says you DO NOT have an ENVY PC.

 

You can make your own W10 USB...

https://www.microsoft.com/en-us/software-download/windows10

 

and add in these...

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-curved-34-b000-all-in-one-desktop-pc-series...

 

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Dirk_1982
Author
Level 1
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Message 3 of 4
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HP Recommended

The PC is an Envy. Why is the PC reporting that I do not have an Envy while installing its programs?
I have now made a W10 USB now the PC is working normally again

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 4 of 4
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HP Recommended

Sorta Sorted?

 

 

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