HP Cloud Recovery failed

[Beth20113]

I'm using HP Cloud Recovery and the recovery process failed. Below is from the log showing the error.  Need support in recovering the PC.

[ 5:22:18.41][ChkError.cmd] **************************************************
[ 5:22:18.41][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[ 5:22:18.43][ChkError.cmd] --------------------------------------------------
[ 5:22:18.45][ChkError.cmd] Check SW Error...
[ 5:22:18.45][ChkError.cmd] --------------------------------------------------
[ 5:22:18.46][ChkError.cmd]
[ 5:22:18.46][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[ 5:22:18.48][ChkError.cmd]
[ 5:22:18.48][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[ 5:22:18.49][ChkError.cmd]
[ 5:22:18.49][ChkError.cmd] Check 2nd parameter [PASS3]
[ 5:22:18.51][ChkError.cmd]
[ 5:22:18.51][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,FAILUREFLG,RMFAIL]
[ 5:22:18.52][ChkError.cmd] --------------------------------------------------
[ 5:22:18.54][ChkError.cmd] Checking : Memory Dump
[ 5:22:18.54][ChkError.cmd] Could not find memory dump...
[ 5:22:18.56][ChkError.cmd]
[ 5:22:18.56][ChkError.cmd] [DumpFile]
[ 5:22:18.57][ChkError.cmd] Result=PASSED
[ 5:22:18.57][ChkError.cmd] --------------------------------------------------
[ 5:22:18.59][ChkError.cmd] Checking : Apps' log
[ 5:22:18.59][ChkError.cmd]
[ 5:22:20.91][ChkError.cmd] [AppsLog]
[ 5:22:20.93][ChkError.cmd] [PASS3_BBV3][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the [C:\system.sav\Logs\CheckLog\PASS3_BBV3_BBApps.log]
[ 5:22:20.93][ChkError.cmd] Result=FAILED
[ 5:22:20.94][ChkError.cmd] --------------------------------------------------
[ 5:22:20.94][ChkError.cmd] Checking : Yellow-Bang
[ 5:22:20.94][ChkError.cmd]
[ 5:22:20.96][ChkError.cmd] Run [PINChkT.exe /dev /s]
[ 5:22:21.30][ChkError.cmd]
[ 5:22:21.30][ChkError.cmd] Append [REGDEVT_PASS3_BBV3.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_BBV3.log]...
[RegistryDevicesCheck]
Result=PASSED

[ 5:22:21.32][ChkError.cmd]
[ 5:22:21.32][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS3_BBV3.LOG]
[ 5:22:21.34][ChkError.cmd] No Yellow-bang device found...
[ 5:22:21.34][ChkError.cmd] Result=PASSED
[ 5:22:21.35][ChkError.cmd]
[ 5:22:21.70][ChkError.cmd] --------------------------------------------------
[ 5:22:21.70][ChkError.cmd] Checking : FAILURE.flg
[ 5:22:21.79][CheckFailureFlags.cmd] **************************************************
[ 5:22:21.81][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[ 5:22:21.81][CheckFailureFlags.cmd] --------------------------------------------------
[ 5:22:21.82][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS3_BBV3]
[ 5:22:21.82][CheckFailureFlags.cmd] --------------------------------------------------
[ 5:22:23.67][CheckFailureFlags.cmd]
[ 5:22:23.67][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[ 5:22:23.67][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 94A8-F218

[BeemerBiker]

Something does not seem right.  You are restoring 32 bit windows instead of the 64 bit version.  Did your system come with the 32 bit version?  Microsoft stopped producing that over 2 years ago (2020)

What model HP do you have?  What is the product ID including the 3 letters after the # character.

[Beth20113]

Model is 15dw3033dx

SN [personal info removed] and

Product #405F6UA#ABA

[Beth20113]

I entered the product code and this is the recovery download that HP provided. 

[BeemerBiker · Accepted solution]

I assume you used another Windows 10 (or 11)  system, 64 bit, to obtain the Cloud Recovery Tool from the Microsoft store.

You then ran the tool and changed the Product ID as shown below.  

I tried duplicating what you did but was unable to boot the USB as none of my HP systems match yours.

Your system supposedly comes with Windows 10 Home in S mode

That is same as Windows 10 but has higher security and a lot of restrictions

It is possible to switch out of S mode but I read one cannot switch back at all.

Is this what happened:?  You are trying to restore "10 S home"

When you booted the USB flash drive you should have seen a windows flag  and then a menu of options.  

There is a video here, how far did you get into the restore before the error?

https://www.google.com/search?q=hp+cloud+restore+youtube&oq=hp+cloud+restore+youtube&aqs=chrome..69i...

I am not familiar with S mode and do not know anyone using that.  If your system is in warranty (or not) you might want to contact tech support

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

I am also concerned about the 32 bit windows listed in your post.  Did you type that in when creating the post here at HP?

If your system is only running 32 bit apps you must have the snapdragon CPU and not an Intel cpu which does not seem right at all.

If you want to upgrade from "10 S Home" you should just jump to windows 11 home if you have the Intel i3-1115G4 CPU as I expect you have.