HP Cloud Recovery tool failed on my laptop OMEN

[dims77]

Please help me, fast response 🙏🙏 This my log:

Spoiler

[ 3:23:26.34][ChkError.cmd] **************************************************[ 3:23:26.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started... [ 3:23:26.34][ChkError.cmd] -------------------------------------------------- [ 3:23:26.35][ChkError.cmd] Check SW Error... [ 3:23:26.35][ChkError.cmd] -------------------------------------------------- [ 3:23:26.37][ChkError.cmd] [ 3:23:26.37][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file... [ 3:23:26.37][ChkError.cmd] [ 3:23:26.38][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... [ 3:23:26.38][ChkError.cmd] [ 3:23:26.40][ChkError.cmd] Check 2nd parameter [BBVClean] [ 3:23:26.40][ChkError.cmd] [ 3:23:26.41][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL] [ 3:23:26.41][ChkError.cmd] -------------------------------------------------- [ 3:23:26.41][ChkError.cmd] Checking : Memory Dump [ 3:23:26.43][ChkError.cmd] Could not find memory dump... [ 3:23:26.43][ChkError.cmd] [ 3:23:26.45][ChkError.cmd] [DumpFile] [ 3:23:26.45][ChkError.cmd] Result=PASSED [ 3:23:26.46][ChkError.cmd] -------------------------------------------------- [ 3:23:26.46][ChkError.cmd] Checking : Apps' log [ 3:23:26.46][ChkError.cmd] [ 3:23:28.51][ChkError.cmd] [AppsLog] [ 3:23:28.51][ChkError.cmd] Result=PASSED [ 3:23:28.52][ChkError.cmd] -------------------------------------------------- [ 3:23:28.52][ChkError.cmd] Checking : Yellow-Bang [ 3:23:28.54][ChkError.cmd] [ 3:23:28.54][ChkError.cmd] Run [PINChkT.exe /dev /s] [ 3:23:28.88][ChkError.cmd] [ 3:23:28.90][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... [RegistryDevicesCheck] Result=FAILED FAILED DEVICE #0: Description : NVIDIA GeForce RTX 2060 PNPDeviceID : PCI\VEN_10DE&DEV_1F15&SUBSYS_8787103C&REV_A1\4&203EC6B6&0&0009 Code : [43] [ 3:23:28.90][ChkError.cmd] [ 3:23:28.91][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG] [ 3:23:28.96][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG. [ 3:23:28.96][ChkError.cmd] There was some FAILED device... [ 3:23:28.98][ChkError.cmd] or, there was not target file... [ 3:23:28.98][ChkError.cmd] Result=FAILED [ 3:23:28.99][ChkError.cmd] [ 3:23:29.29][ChkError.cmd] -------------------------------------------------- [ 3:23:29.31][ChkError.cmd] Checking : Timeout in INSTALL.log [ 3:23:29.31][ChkError.cmd] [ 3:23:29.32][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log] [ 3:23:29.56][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log] [ 3:23:29.73][ChkError.cmd] There is NO timeout in install.log file. [ 3:23:29.74][ChkError.cmd] [ 3:23:29.74][ChkError.cmd] [TIMEOUT] [ 3:23:29.74][ChkError.cmd] Result=PASSED [ 3:23:29.76][ChkError.cmd] -------------------------------------------------- [ 3:23:29.76][ChkError.cmd] Checking : WinSAT [ 3:23:29.78][ChkError.cmd] [ 3:23:29.78][ChkError.cmd] [WinSAT] [ 3:23:29.78][ChkError.cmd] Result=PASSED [ 3:23:29.79][ChkError.cmd] -------------------------------------------------- [ 3:23:29.79][ChkError.cmd] Checking : FAILURE.flg [ 3:23:29.90][CheckFailureFlags.cmd] ************************************************** [ 3:23:29.90][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started... [ 3:23:29.91][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:29.91][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean] [ 3:23:29.91][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:32.21][CheckFailureFlags.cmd] [ 3:23:32.23][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder [ 3:23:32.23][CheckFailureFlags.cmd] Volume in drive C is Windows Volume Serial Number is 4008-A1DF Directory of c:\system.sav 05/21/2021 03:32 AM <DIR> 2ndCap 05/20/2021 07:15 PM 17,863 5CD0032XTP2C_DPS 12/21/2021 03:21 AM <DIR> bbv 12/21/2021 03:23 AM 46 ChkError.cmd.FAILURE.flg 05/12/2021 01:22 AM 11,493 CNB20WW1VCT603.ini 05/21/2021 03:37 AM <DIR> CONFIG 05/20/2021 07:18 PM 9,269 cpqdl.ini 05/20/2021 07:18 PM 4,785 CTO.TXT 05/20/2021 07:18 PM 14 CTOHW.TXT 12/21/2021 04:01 AM <DIR> EXCLUDE 12/21/2021 04:06 AM <DIR> ExitProc 12/21/2021 04:05 AM <DIR> FactoryUpdate 05/21/2021 03:38 AM <DIR> fbi 12/21/2021 04:06 AM <DIR> Flags 05/20/2021 07:14 PM 6,141 G3EC-03-AR6 05/21/2021 03:32 AM 9,089 Info.bom 12/21/2021 03:23 AM <DIR> logs 05/21/2021 02:57 AM <DIR> P2PP 06/01/1997 06:42 PM 46 REBOOT.ME 05/21/2021 03:04 AM 368 REGFLUSH.LOG 12/21/2021 03:23 AM 83 Result.ini 05/21/2021 02:55 AM <DIR> support 05/21/2021 03:04 AM 501,670 SYSINFO.LOG 12/21/2021 04:00 AM <DIR> WSDVTDC 12 File(s) 560,867 bytes 12 Dir(s) 62,535,319,552 bytes free [ 3:23:32.24][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:32.24][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed... [ 3:23:32.26][CheckFailureFlags.cmd] ************************************************** [ 3:23:32.26][ChkError.cmd] [ 3:23:32.27][ChkError.cmd] [FAILURE_FLAG] [ 3:23:32.27][ChkError.cmd] Result=PASSED [ 3:23:32.29][ChkError.cmd] -------------------------------------------------- [ 3:23:32.29][ChkError.cmd] Checking : RMFAIL.flg exists or not [ 3:23:32.29][ChkError.cmd] [ 3:23:32.31][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg]. [ 3:23:32.31][ChkError.cmd] [ 3:23:32.32][ChkError.cmd] [RMFAIL] [ 3:23:32.32][ChkError.cmd] Result=PASSED [ 3:23:32.32][ChkError.cmd] [ 3:23:32.34][ChkError.cmd] -------------------------------------------------- [ 3:23:32.34][ChkError.cmd] Some error detected... [ 3:23:32.35][ChkError.cmd] [ 3:23:32.35][ChkError.cmd] -------------------------------------------------- [ 3:23:32.35][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] [ 3:23:32.37][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]... [ 3:23:32.37][ChkError.cmd] -------------------------------------------------- [ 3:23:32.38][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. [ 3:23:32.38][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log [ 3:23:32.38][ChkError.cmd] [ 3:23:32.40][ChkError.cmd] -------------------------------------------------- [ 3:23:32.40][ChkError.cmd] [ 3:23:32.40][ChkError.cmd] This is for customer image... [ 3:23:32.42][ChkError.cmd] [ 3:23:32.42][ChkError.cmd] Trigger CTO panic... [ 3:23:32.42][ChkError.cmd] [ 3:23:32.43][ChkError.cmd] -------------------------------------------------- [ 3:23:32.43][ChkError.cmd] [ChkError.cmd] has completed... [ 3:23:32.45][ChkError.cmd] ************************************************** [ 3:23:32.64] [PANIC.cmd] has been called at non-WinPE environment. [ 3:23:32.64] [PANIC.cmd] activate BP and reboot into WinPE environment at first... [ 3:23:26.34][ChkError.cmd] ************************************************** [ 3:23:26.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started... [ 3:23:26.34][ChkError.cmd] -------------------------------------------------- [ 3:23:26.35][ChkError.cmd] Check SW Error... [ 3:23:26.35][ChkError.cmd] -------------------------------------------------- [ 3:23:26.37][ChkError.cmd] [ 3:23:26.37][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file... [ 3:23:26.37][ChkError.cmd] [ 3:23:26.38][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... [ 3:23:26.38][ChkError.cmd] [ 3:23:26.40][ChkError.cmd] Check 2nd parameter [BBVClean] [ 3:23:26.40][ChkError.cmd] [ 3:23:26.41][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL] [ 3:23:26.41][ChkError.cmd] -------------------------------------------------- [ 3:23:26.41][ChkError.cmd] Checking : Memory Dump [ 3:23:26.43][ChkError.cmd] Could not find memory dump... [ 3:23:26.43][ChkError.cmd] [ 3:23:26.45][ChkError.cmd] [DumpFile] [ 3:23:26.45][ChkError.cmd] Result=PASSED [ 3:23:26.46][ChkError.cmd] -------------------------------------------------- [ 3:23:26.46][ChkError.cmd] Checking : Apps' log [ 3:23:26.46][ChkError.cmd] [ 3:23:28.51][ChkError.cmd] [AppsLog] [ 3:23:28.51][ChkError.cmd] Result=PASSED [ 3:23:28.52][ChkError.cmd] -------------------------------------------------- [ 3:23:28.52][ChkError.cmd] Checking : Yellow-Bang [ 3:23:28.54][ChkError.cmd] [ 3:23:28.54][ChkError.cmd] Run [PINChkT.exe /dev /s] [ 3:23:28.88][ChkError.cmd] [ 3:23:28.90][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... [RegistryDevicesCheck] Result=FAILED FAILED DEVICE #0: Description : NVIDIA GeForce RTX 2060 PNPDeviceID : PCI\VEN_10DE&DEV_1F15&SUBSYS_8787103C&REV_A1\4&203EC6B6&0&0009 Code : [43] [ 3:23:28.90][ChkError.cmd] [ 3:23:28.91][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG] [ 3:23:28.96][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG. [ 3:23:28.96][ChkError.cmd] There was some FAILED device... [ 3:23:28.98][ChkError.cmd] or, there was not target file... [ 3:23:28.98][ChkError.cmd] Result=FAILED [ 3:23:28.99][ChkError.cmd] [ 3:23:29.29][ChkError.cmd] -------------------------------------------------- [ 3:23:29.31][ChkError.cmd] Checking : Timeout in INSTALL.log [ 3:23:29.31][ChkError.cmd] [ 3:23:29.32][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log] [ 3:23:29.56][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log] [ 3:23:29.73][ChkError.cmd] There is NO timeout in install.log file. [ 3:23:29.74][ChkError.cmd] [ 3:23:29.74][ChkError.cmd] [TIMEOUT] [ 3:23:29.74][ChkError.cmd] Result=PASSED [ 3:23:29.76][ChkError.cmd] -------------------------------------------------- [ 3:23:29.76][ChkError.cmd] Checking : WinSAT [ 3:23:29.78][ChkError.cmd] [ 3:23:29.78][ChkError.cmd] [WinSAT] [ 3:23:29.78][ChkError.cmd] Result=PASSED [ 3:23:29.79][ChkError.cmd] -------------------------------------------------- [ 3:23:29.79][ChkError.cmd] Checking : FAILURE.flg [ 3:23:29.90][CheckFailureFlags.cmd] ************************************************** [ 3:23:29.90][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started... [ 3:23:29.91][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:29.91][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean] [ 3:23:29.91][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:32.21][CheckFailureFlags.cmd] [ 3:23:32.23][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder [ 3:23:32.23][CheckFailureFlags.cmd] Volume in drive C is Windows Volume Serial Number is 4008-A1DF Directory of c:\system.sav 05/21/2021 03:32 AM <DIR> 2ndCap 05/20/2021 07:15 PM 17,863 5CD0032XTP2C_DPS 12/21/2021 03:21 AM <DIR> bbv 12/21/2021 03:23 AM 46 ChkError.cmd.FAILURE.flg 05/12/2021 01:22 AM 11,493 CNB20WW1VCT603.ini 05/21/2021 03:37 AM <DIR> CONFIG 05/20/2021 07:18 PM 9,269 cpqdl.ini 05/20/2021 07:18 PM 4,785 CTO.TXT 05/20/2021 07:18 PM 14 CTOHW.TXT 12/21/2021 04:01 AM <DIR> EXCLUDE 12/21/2021 04:06 AM <DIR> ExitProc 12/21/2021 04:05 AM <DIR> FactoryUpdate 05/21/2021 03:38 AM <DIR> fbi 12/21/2021 04:06 AM <DIR> Flags 05/20/2021 07:14 PM 6,141 G3EC-03-AR6 05/21/2021 03:32 AM 9,089 Info.bom 12/21/2021 03:23 AM <DIR> logs 05/21/2021 02:57 AM <DIR> P2PP 06/01/1997 06:42 PM 46 REBOOT.ME 05/21/2021 03:04 AM 368 REGFLUSH.LOG 12/21/2021 03:23 AM 83 Result.ini 05/21/2021 02:55 AM <DIR> support 05/21/2021 03:04 AM 501,670 SYSINFO.LOG 12/21/2021 04:00 AM <DIR> WSDVTDC 12 File(s) 560,867 bytes 12 Dir(s) 62,535,319,552 bytes free [ 3:23:32.24][CheckFailureFlags.cmd] -------------------------------------------------- [ 3:23:32.24][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed... [ 3:23:32.26][CheckFailureFlags.cmd] ************************************************** [ 3:23:32.26][ChkError.cmd] [ 3:23:32.27][ChkError.cmd] [FAILURE_FLAG] [ 3:23:32.27][ChkError.cmd] Result=PASSED [ 3:23:32.29][ChkError.cmd] -------------------------------------------------- [ 3:23:32.29][ChkError.cmd] Checking : RMFAIL.flg exists or not [ 3:23:32.29][ChkError.cmd] [ 3:23:32.31][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg]. [ 3:23:32.31][ChkError.cmd] [ 3:23:32.32][ChkError.cmd] [RMFAIL] [ 3:23:32.32][ChkError.cmd] Result=PASSED [ 3:23:32.32][ChkError.cmd] [ 3:23:32.34][ChkError.cmd] -------------------------------------------------- [ 3:23:32.34][ChkError.cmd] Some error detected... [ 3:23:32.35][ChkError.cmd] [ 3:23:32.35][ChkError.cmd] -------------------------------------------------- [ 3:23:32.35][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] [ 3:23:32.37][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]... [ 3:23:32.37][ChkError.cmd] -------------------------------------------------- [ 3:23:32.38][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. [ 3:23:32.38][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log [ 3:23:32.38][ChkError.cmd] [ 3:23:32.40][ChkError.cmd] -------------------------------------------------- [ 3:23:32.40][ChkError.cmd] [ 3:23:32.40][ChkError.cmd] This is for customer image... [ 3:23:32.42][ChkError.cmd] [ 3:23:32.42][ChkError.cmd] Trigger CTO panic... [ 3:23:32.42][ChkError.cmd] [ 3:23:32.43][ChkError.cmd] -------------------------------------------------- [ 3:23:32.43][ChkError.cmd] [ChkError.cmd] has completed... [ 3:23:32.45][ChkError.cmd] ************************************************** [ 3:23:32.71][InactiveSP.cmd] ************************************************** [ 3:23:32.71][InactiveSP.cmd] [InactiveSP.cmd] has started... [ 3:23:32.71][InactiveSP.cmd] -------------------------------------------------- [ 3:23:32.73][InactiveSP.cmd] Inactive System Parition... [ 3:23:32.73][InactiveSP.cmd] -------------------------------------------------- [ 3:23:32.75][InactiveSP.cmd] [ 3:23:32.75][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]... [ 3:23:32.76][InactiveSP.cmd] [ 3:23:32.76][InactiveSP.cmd] Inactive ESP... [ 3:23:32.76][InactiveSP.cmd] [ 3:23:32.79][DrvLtr2ESP.cmd] ************************************************** [ 3:23:32.79][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started... [ 3:23:32.79][DrvLtr2ESP.cmd] -------------------------------------------------- [ 3:23:32.81][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file... [ 3:23:32.81][DrvLtr2ESP.cmd] [ 3:23:32.82][DrvLtr2ESP.cmd] [ 3:23:32.82][DrvLtr2ESP.cmd] Detect ESP partition index... [ 3:23:32.82][DrvLtr2ESP.cmd] [ 3:23:32.90][DrvLtr2ESP.cmd] ESP partition index = [1] [ 3:23:32.92][DrvLtr2ESP.cmd] ESP drive letter = [NONE] [ 3:23:32.92][DrvLtr2ESP.cmd] [ 3:23:32.92][DrvLtr2ESP.cmd] Assign drive letter to ESP... [ 3:23:32.93][DrvLtr2ESP.cmd] [ 3:23:34.30][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP [ 3:23:34.30][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected... [ 3:23:34.32][DrvLtr2ESP.cmd] -------------------------------------------------- [ 3:23:34.32][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed... [ 3:23:34.33][DrvLtr2ESP.cmd] ************************************************** [ 3:23:34.49][InactiveSP.cmd] Found ESP [S:]... [ 3:23:34.51][InactiveSP.cmd] going to rename .efi files to disable ESP... [ 3:23:34.51][InactiveSP.cmd] Inactive ESP successfully. [ 3:23:34.52][InactiveSP.cmd] [ 3:23:34.52][InactiveSP.cmd] Active BP... [ 3:23:34.52][InactiveSP.cmd] [ 3:23:34.55][InactiveSP.cmd] BP drive letter = [D:] [ 3:23:34.57][InactiveSP.cmd] Active BP successfully. [ 3:23:34.57][InactiveSP.cmd] [ 3:23:34.57][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected... [ 3:23:34.58][InactiveSP.cmd] -------------------------------------------------- [ 3:23:34.58][InactiveSP.cmd] [InactiveSP.cmd] has completed... [ 3:23:34.60][InactiveSP.cmd] ************************************************** [ 3:23:34.76] [PANIC.cmd] going to reboot Windows...

[Prométhée]

hi

I am unable to decipher this log
however, this calls out to me

Result=FAILED FAILED DEVICE #0: Description : NVIDIA GeForce RTX 2060 PNPDeviceID :

try a recovery from microsoft media to see

https://www.microsoft.com/fr-fr/software-download/windows10