• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Compaq Elite 8300 Convertible Minitower PC
Microsoft Windows 10 (64-bit)

This is a similar question to one with a posted solution: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/We-were-unable-to-find-drivers-...

 

I'm running W10 64bit, 16GB RAM.  I have an SSD with the operating system, and 2 other HHD drives (big case!). I recently pulled a 4th drive - a 2TB Seagate - because of bad sectors/inaccessible drive, and am trying to replace it with a WD 4TB HHD drive.

 

My problem: this drive doesn't show up anywhere - including "disk management".

I wondered if the current BIOS cannot handle a 4TB drive - it's the original BIOS:  HP K01 v02.83 10/29/2012

The above solution was for a different HP product.

My concern: messing with the BIOS could screw up the whole system!

I see 2 solutions:

1. Update the BIOS - if that's likely to be safe, I'd like to know how to do this.

2. Since it seems to handle 2TB well, just return the drive and  get a 2TB drive instead.

I'd really appreciate some guidance and suggestions.

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

it is OK to update the BIOS as long as you don't use the Windows based flash method.

 

What I suggest to anyone wanting to update the BIOS is to read all of the release notes and see what they do that either fixes a problem you are having with the PC, or adds an enhancement, or patches a serious security flaw.

 

You can read this discussion below for how to safely update the BIOS in your PC if you decide to do so.

 

Current BIOS is not compatible with Windows 10 - HP Support Community - 8001776

 

You can read this discussion where I copied and pasted the release notes to all of the BIOS updates that are available.

 

Solved: Upgrading the bios of Compaq 8300 CMT - HP Support Community - 8032554

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Forgot to mention that I got the same response as listed in the link in my original post - "we were unable to find drivers for your product"

HP Recommended

So I left my computer alone for an hour and - much to my surprise - when I rebooted, the new 4TB drive showed up - I did the necessary and am now copying files (it's basically my backup space in case one of the other drives fails).

My first question still remains, however, though slightly modified:

Assuming it's okay to update the BIOS, is there a strong reason to do so? Everything seems to be working okay right now, and I'm of the opinion that if it ain't broke, don't fix it.....!

Thanks!

NJTH

HP Recommended

Hi:

 

it is OK to update the BIOS as long as you don't use the Windows based flash method.

 

What I suggest to anyone wanting to update the BIOS is to read all of the release notes and see what they do that either fixes a problem you are having with the PC, or adds an enhancement, or patches a serious security flaw.

 

You can read this discussion below for how to safely update the BIOS in your PC if you decide to do so.

 

Current BIOS is not compatible with Windows 10 - HP Support Community - 8001776

 

You can read this discussion where I copied and pasted the release notes to all of the BIOS updates that are available.

 

Solved: Upgrading the bios of Compaq 8300 CMT - HP Support Community - 8032554

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.