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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Desktop - HP Pavilion 590-p0066 - Not booting

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01-22-2022 10:16 AM
My desktop HP Pavilion 590-p0066 suddenly stopped loading windows 11. Only HP logo came and nothing happened.
Windows 11 was upgraded 2 weeks before automatically and ran successfully for two weeks before it stopped working.
So I tried below steps to fix this issue, but nothing helpful
1. Used recovery Manager and backed up my files and folders to external drive. Then with with recovery manager I tried to do factory restore. It ran for few hours and stopped when it restarted the machine. During the restart the HP logo came and stopped.
2. Since step 1 did not progress, I thought of using HP cloud recovery. I downloaded the recovery into USB and tried to do the factory restore. Again the process stopped during restart. HP logo came and I saw the message starting services and Getting devices ready. Then the screen frozen and stopped.No response.
3. Both above HP recovery is not successful. So I thought of going for clean windows 10 install. I downloaded windows 10 bootable in to USB from microsoft. I tried to boot from this USB and during install i formatted the hard drive with diskpart/clean commands. Then windows started installing and again during the restart of installation process I can see the HP logo, then starting services and Getting devices ready. Now I saw the percent of progress. The Getting devices ready start at 20% and went on up to 50% and stopped. No progress after that for next several hours.
4. Same as step 3, I tried to install windows 11 and again Getting devices ready did not progress after 50%.
5. Since all above step failed I thought any hardware issue. So I downloaded HP PC Hardware UEFI Diagnostics in to USB and ran all the test the tool have. All tests completed successfully and no error code returned.
Now I totally don't have any clue what went wrong. Could be BIOS issue ? Does HP PC Hardware UEFI Diagnostics tool check for BIOS ? I even restored BIOS to factory default and still issue persists.
One common issue pattern I noticed is, it happens during the restart.
Did anyone faced this kind of issue and resolved ?. Can any experts help me ?. Thanks
01-23-2022 10:05 AM
@Sakthi12 -- I formatted the hard drive with diskpart/clean commands.
How old is your computer's disk-drive?
Did you use "quick format"? It only creates an "empty" table-of-contents. It does not "test" every sector on the disk-drive, looking for "bad" sectors. A "full format" may take a few hours.
Have you tried installing to a brand-new disk-drive, instead of your current (and "suspect") disk-drive?
If you are going to install to a brand-new disk-drive, definitely consider buying a SSD, rather than a HDD.