HP Desktop Support Utilities app

[Bonny41]

Device Name bonnySpectra
Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.59 GHz
Installed RAM 8.00 GB
Storage 477 GB SSD SanDisk SD7SN6S-512G-1006
Graphics Card Intel(R) HD Graphics 520 (128 MB)
Device ID 0123BF37-2250-4346-8257-11F2148C2F68
Product ID 00325-95994-29373-AAOEM
System Type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

[Bonny41]

'HP Desktop Support Utilities Services' app failed many times to install. 

The product couldn't be installed due to some missing dependencies. Make sure these drivers are installed: 'HP_Development_Company,_L.P.-HPDSUExtension.inf','HP_Development_Company,_L.P.-HPDSUSoftwareComponent.inf'.

0x803FB005

[Kuroi_Kenshi · Accepted solution]

Hi @Bonny41,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding installation issues for HP Desktop Support Utilities Services!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Windows Updates: Ensure your system is fully updated by checking for any pending Windows updates, which can sometimes resolve compatibility and dependency issues.

Manual Installation: Try manually installing the missing drivers using Device Manager:

• Open Device Manager by right-clicking the Start button and selecting it from the list.
• Check under "Other devices" for any items with a yellow triangle.
• Right-click on them and select Update driver. Choose the option to search online or manually browse locations on your PC.

Download Drivers from HP Support: Visit the HP Support website and navigate to the drivers section for your specific desktop model. Download any available chipset and software component drivers.

Use HP Support Assistant: If possible, use HP Support Assistant to automatically identify and install any missing drivers and updates.

Try Compatibility Mode: If the download is from an older source, try running the installation in compatibility mode:

• Right-click the installation file, select Properties.
• Go to the Compatibility tab and check Run this program in compatibility mode for a previous version of Windows that the program may support.
• Click Apply and OK, then try running the installation again.

Disable Firewall/Antivirus Temporarily: Temporarily disable any firewall or antivirus protections to rule out interference in the installation process.

Clean Boot: Perform a clean boot to eliminate third-party software conflicts that might be preventing the installation:

• Press Windows + R, type msconfig, and press Enter.
• In the System Configuration window, go to the Services tab.
• Check Hide all Microsoft services, and then click Disable all.
• Go to the Startup tab, and click Open Task Manager.
• Disable all startup items.
• Restart your computer and try reinstalling the software.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,