HP Device Manager 4.7 SP10 - Image error

[AndersThomsen]

Hi

After updateing to HP Device Manger 4.7 SP10, we can no longer "deploy image" to our HP ThinPro clientens.

This was working before on SP7.

HP DM Agent version: 4.7.3671.29648

HP Client: Thinpro T630

I have downloaded the ThinPro 6.2 image :T7X62022, and sending it to a client gives the following log:

2018-11-01 11:12:10	Successfully sent task to the HPDM Gateway
2018-11-01 11:12:13	Task has been retrieved by the Agent.
2018-11-01 11:12:17	Successfully executed FactoryReset task.
2018-11-01 11:12:17	Successfully executed common task.
2018-11-01 11:12:17	Map repository to: Master Repository
2018-11-01 11:12:17	Successfully sent task to the HPDM Gateway
2018-11-01 11:12:19	Task has been retrieved by the Agent.
2018-11-01 11:12:53	Task has been retrieved by the Agent.
2018-11-01 11:14:43	Task has been retrieved by the Agent.
2018-11-01 11:14:46	[Error code: 0] [Module: 0] [Category: 0]
2018-11-01 11:14:46	[Error Details]: Deploy image using repository Master Repository.
Successfully downloaded T7X62022.dd.gz from /Repository/Images/T7X62022_2.
Successfully executed DeployImage task.
2018-11-01 11:14:46	Successfully executed common task.
2018-11-01 11:14:46	Successfully sent task to the HPDM Gateway
2018-11-01 11:15:19	Task has been retrieved by the Agent.
2018-11-01 11:15:21	Successfully executed Reboot task.
2018-11-01 11:15:21	Successfully executed common task.
2018-11-01 11:15:21	Successfully sent task to the HPDM Gateway
2018-11-01 11:15:56	Task has been retrieved by the Agent.
2018-11-01 11:16:04	Successfully executed GetInventory task.
2018-11-01 11:16:04	Successfully executed common task.
2018-11-01 11:16:04	Successfully sent task to the HPDM Gateway
2018-11-01 11:16:07	Task has been retrieved by the Agent.
2018-11-01 11:16:11	Successfully executed FactoryReset task.

The client never updates to ThinPro 6.2, and the error doesn't give any usefull error codes. 

I have tried to download the image multiple times with no luck.

[AndersThomsen · Accepted solution]

Solved this by the following:

Since we use a "Factory Reset" taks before the "deploy image" task, the HP DM agent is reversed to an older version right before the deploy image task. This is resulting in the "deploy image" task wont work. I have added a "Update agent" task before the deploy image task and it now works. 

Correct task order:

Factory Reset

Update Agent

Deploy Image