HP Device Manager Software version 5.0.15 not able to download

[MSR2026]

Hello world,
I got by email from HP a direct download link for the 'HPDM Device Manager Download 5.0.15' software. 
I tried about ten times to download it on different times and always got this message:
We are unable to get the download details as your HPID session has expired. You will be redirected to sign into HPID.

Is someone know how I can have it download successfully?

TIA

MSR 

[M_Salman]

Hi @MSR2026,

If you're experiencing issues downloading HPDM Device Manager 5.0.15 due to HPID session expiration, here are some steps you can try to resolve the problem:

1. Ensure Active Session:

   • Before clicking on the download link, ensure that you are actively signed in to your HP account. You can do this by visiting the HP website and logging in with your HPID credentials.

2. Clear Cache and Cookies:

   • Sometimes, outdated session data in your browser can cause issues. Clear your browser's cache and cookies then try accessing the download link again.

3. Try a Different Browser:

   • Different browsers can handle sessions differently. If you were using Chrome, try Firefox or Edge instead.

4. Use a Private or Incognito Window:

   • Open the download link in a private browsing or incognito window to avoid any conflicts with existing cached data.

5. Update Your Browser:

   • Ensure your web browser is updated to the latest version, as updates often include fixes for compatibility and session management issues.